Retail Service Dispatch Coordinator

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 
Location: Department 797 
Shift: Daytime
Experience: 1-3 years
Pay Range: $22.07 to $33.11 

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Kwik Trip Inc. Are you ready to kick-start your career in a dynamic and rewarding environment? The Retail Service Dispatch Coordinator 2 role at Kwik Trip, Inc. is your gateway to becoming a pivotal part of our Retail Facilities Management team as part of the Store Engineering Service Desk.

At Kwik Trip, Inc., we maintain around 900 retail store locations across our network. Our Store Engineering Service Desk team is dedicated to ensuring top-notch maintenance and support for all our stores and service technicians.

Job Description: As a Retail Service Dispatch Coordinator 2, you will play a crucial role in our Service Desk, supporting Retail Facilities Managers in managing case work across designated zones. You'll handle everything from reactive and preventative maintenance to dispatching work orders and coordinating with our service technician team and external vendors.

Key Responsibilities:

• Process and manage work orders using Maximo software.
• Maintain Preventive Maintenance plans and service routes.
• Handle inbound calls and correspondence with service vendors and technicians.
• Collaborate across departments to execute large-scale projects.
• Assist vendors, stores, and technicians in using Service Channel effectively.
• Evaluate vendor estimates and proposals with a keen business sense.
• Keep store-specific information updated on Service Now and Maximo.

Qualifications:

• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize effectively.
• Self-motivated with a proactive approach to learning.
• Comfortable in a fast-paced environment.
• Retail or customer service experience preferred.
• Aligned with Kwik Trip, Inc.'s core values of Honesty & Integrity, Respect, Excellence, Humility, Innovation, and Work Ethic.

Work Schedule: This position offers daytime hours with flexibility. Occasional nights and weekends may be required to support our operational needs.

Why Join Us? At Kwik Trip, Inc., we foster a culture of growth, innovation, and teamwork. Joining our team means embarking on a career path where your contributions directly impact our success and where you'll have opportunities for advancement and development.

This is a position in La Crosse, WI

Kwik Trip, Inc. OVERVIEW:

For over 60 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, Michigan, South Dakota and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Customer Service; Facilities; General Business; Professional Services; Research; Skilled Labor - Trades; Strategy - Planning; Telecommunications