IT Service Desk Coordinator

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 
Location: Department 671 
Pay Range: $20.96 to $30.41 
Shift: Daytime

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

IT Service Desk Coordinator

Department: Information Technology
Location: La Crosse Support Campus (Fully Onsite)
Job Type: Full-time

About the Role

Kwik Trip is seeking an IT Service Desk Coordinator to provide fast, reliable, and customer-focused technical support to our end users at our La Crosse Support Campus. In this role, you will serve as a primary point of contact for technology issues, helping diagnose and resolve hardware, software, and system-related concerns. You will also support continuous improvement of service desk processes and documentation.

What You’ll Do

• Respond to IT support requests in person, by phone, chat, and through ServiceNow
• Diagnose and resolve hardware, software, and operating system issues
• Accurately document incidents and requests in ServiceNow with clear, timely updates
• Review and analyze support requests to identify trends and recommend long-term solutions
• Determine when requests require escalation to incidents or problems and coordinate with appropriate support teams
• Maintain, create, and update technical documentation and knowledge articles
• Provide basic end-user training and guidance as needed
• Install, configure, and support computer peripherals and related equipment
• Deliver consistent, high-quality customer service in a fast-paced environment

What We’re Looking For

• Associate degree in an Information Technology–related field or equivalent work experience
• 1 to 3 years of experience in an IT service desk or technical support role
• Working knowledge of Windows desktop and server operating systems and macOS
• Understanding of Active Directory, IT service management, and ticketing systems
• Experience supporting Microsoft Office and Microsoft 365 applications
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to multitask, stay organized, and work independently with minimal supervision
• Valid driver’s license

Even Better If You Have

• ITIL certification
• Hardware or software certifications such as CompTIA A+, Network+, Server+, MCSE, or ServiceNow
• Experience with ServiceNow, SCCM, Cisco Jabber, Office 365 Administration, or OneDrive
• Exposure to AS400, EMM tools such as Workspace ONE, Cisco IronPort, or Hyland OnBase

Physical Requirements

• Ability to lift up to 40 pounds
• Ability to stoop, kneel, and crouch as needed to move and set up equipment

Work Schedule

Monday through Friday, daytime hours, with rotating on-call responsibilities. This role is fully onsite at the La Crosse Support Campus.

Kwik Trip, Inc. OVERVIEW:

For over 60 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, Michigan, South Dakota and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Information Technology; Admin - Clerical; Customer Service; Facilities; Professional Services; QA - Quality Control; Telecommunications; Training