IT Audio Visual Analyst

Join our team as an IT Audio Visual Analyst, where you’ll lead the design, implementation, and support of Kwik Trip’s audio-visual and collaboration technologies. This role is responsible for managing AV hardware and software platforms, fine-tuning DSP processing, and ensuring seamless functionality across conference rooms. You’ll also provide leadership and guidance to AV Analysts 1 and 2, while driving innovation through research and adoption of new technologies. 

Responsibilities: 

• Lead installation, upgrades, and optimization of conference room technologies, digital signage, and audio systems.
• Serve as subject matter expert for collaboration and Audio Video technologies.
• Manage AV projects from concept to completion, including vendor coordination and asset management.
• Provide advanced technical support and act as a senior escalation resource for the AV team.
• Facilitate large and high-profile meetings to ensure a seamless experience for attendees.
• Develop and maintain documentation, including audio schematics and knowledge base articles.
• Research emerging AV technologies and recommend innovative solutions to enhance Kwik Trip’s collaboration infrastructure.
• Collaborate with internal teams to ensure AV solutions meet business needs. 

Qualifications: 

• Associate degree or equivalent experience required. 
• 4–6 years of experience in AV device management and administration.
• Hands-on experience with Crestron, DTEN, Zoom, Microsoft Teams, NEAT, QSYS Audio DSP, Shure audio solutions, and Dante audio networking systems.
• Basic networking knowledge.
• Leadership and vendor management experience.
• Certifications such as AVIXA CTS-D or CTS-I, ITIL, Crestron, Dante, and QSYS are preferred but not required. 

Skills and Abilities: 

• Advanced knowledge of audio and conference room technologies.
• Strong troubleshooting, analytical, and technical writing skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment. 

Physical Requirements: 

• Occasional standing, sitting, walking, and lifting up to 40 lbs. 
• Ability to work in varied environmental conditions, including noisy or enclosed spaces. 

Work Schedule: 
Monday – Friday, with some evening hours as needed. This position participates in an on-call rotation to provide after-hours support when required.